Unrivaled responsiveness, unmatched expertise.

Message Systems solutions give you more than just the best, most flexible message management technology. Your Momentum™ platform is also backed by the most dedicated support team in the industry. In fact, it’s one of the main reasons we’ve never lost a client. Our support engineers add significant value to your solution by partnering with your staff to solve meaningful business problems and help fulfill your vision.

A commitment to unrivaled responsiveness and thorough issue resolution is what drives our superior technical support staff to deliver exactly the solution your situation requires. If you’ve got an urgent problem, we’ll provide immediate, intelligent triage. When a more in-depth response is needed, we don’t just try to close the ticket with a quick fix - we make sure you get a comprehensive resolution that lasts. Our message management experts have years of experience in MTA administration and incomparable knowledge of Message Systems technology. They work with you closely to achieve an in-depth understanding of your environment, configuration and objectives, ensuring you get the most out of your custom platform. We also make it easy to get support information and interact with the team through our web-based portal. It allows you to create, view, and modify support tickets, or find answers on your own in our extensive FAQs and knowledge base.

Support Packages

Choose one of three support packages for partnership and responsiveness you can rely on while administering your Momentum platform in-house.

Silver	Gold	Platinum
Business-hour coverage Email responses only Minor upgrades included Major upgrades at market price	24x7 coverage Email and IM responses Minor upgrades included Major upgrades at discounted prices	24x7 coverage Email, IM, and phone responses Minor and major upgrades included 50% discount on Remote Management, if desired Tech Advice Desk SDK/Scriptlet Support Named engineer Executive sponsor Quarterly operations review

Remote Management

Have our team of experts run the entire system for you, under your supervision, by adding Remote Management to a Gold or Platinum package.

• Installation - Message Systems experts gather your requirements, get a deep understanding of your environment, and configure a customized solution.
• Support - Dedicated support engineers provide 24x7 monitoring and management, configure platform changes, install upgrades, and add servers.
• Optimization - Key metric reporting and quarterly operations review ensure ongoing increases in business value and optimal alignment with objectives.

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Additional Support

Enlist the expert advice of our world-class support team any time you have a question about administering or configuring your platform by adding these services to a Silver or Gold support package.

Tech Advice Desk	SDK/Scriptlet Support
Unmatched platform and industry expertise when you need it Actionable insight to easily maintain your solution in-house Dependable guidance helps you respond quickly to new opportunities Includes support for a generous number of inquiries with the option to buy more Learn more	Step-by-step help makes it easy to extend your platform Assistance with the construction of custom scripts (For help writing new scripts, please visit Professional Services.) Detailed instructions for faster, more efficient modifications Includes support for numerous custom solutions with the option to buy more Learn more